Help
How can we help?
Bug reports, feature ideas, and account questions go straight to the ScanBatch developer. Email with a short description—no ticket queue, no chatbot.
Email support@otterspark.xyzBug reports
What to include
A complete report helps us reproduce and fix issues faster.
- 01
Device model
e.g. iPhone 15, Pixel 8
- 02
OS version
iOS or Android version
- 03
ScanBatch app version
From the app settings or store listing
- 04
Expected result
What should have happened
- 05
Actual result
What happened instead
- 06
Short reproduction steps
The fewest steps that trigger the issue
Self-service
Check the FAQ first
Scan data stays on your device by default. Support requests go directly to the developer.